scientifik skateboards, shop faq

Shopping online faq

Why should I help support Scientifik by purchasing product

100% Australian owned and operated. All profits stay in Australia. Quality guaranteed

All profit goes straight back into our products, team riders and the ongoing fight to ensure the progression of skateboarding in Australia.

How can I be sure shopping online with you is safe

At Scientifik skateboards we take your security very seriously so that you can shop with confidence and the knowledge that your name, address, credit card details and other information are held safely. When paying for your purchase, we use the added security of pay pal. You will see on the pay pal payment process page/pages that any sensitive data (including personal data and payment information) you send that your computer is securely encrypted and protected using Internet standard encryption technology known as SSL (Secure Sockets Layer.) This process scrambles any sensitive data you transmit, preventing it from being intercepted during transmission. When you sign into the Checkout on the pay pal pages. You will see a closed padlock or unbroken key icon in the bottom right hand corner of your screen; this confirms that information you submit will be transferred in a secure format

How do I check if a product is available

There is no need to check if a product is available as any product that is temporarily out of stock will be indicated as so on the online shop for your convenience.

What payments do you accept

We accept online payments via the security of Pay Pal. We also accept e-cheque's , Pay Pal email payments and C.O.D for order's via email.

Do you give discounts

We aim to provide customers with our best products at our best prices at all times. Therefore to be fair to all our customers our price is the same for everyone and as such we do not offer any discount on our products.

Do I need a pay pal account to shop with you

No, you do not need a PayPal account. You can pay with a credit/debit card (Visa, MasterCard) or request C.O.D via email

How does the checkout process work and what will I see

You will go through a 4-step process to pay for a purchase and they are as follows

Do I receive a confirmation once I have placed an order

Upon completion of your order you will receive an email from a human being, not an automated response, confirming your order. It will state the products, costs (including GST), delivery charge and details. Please check this carefully. If your order has been unsuccessful you will be made aware of the reason why and possible explanations.

How long will it take for my order to reach me

Orders are processed on the first working day following receipt of the shipment order, and of which after that, delivery normally takes between 2-5 working days.
Deliveries take around 2 to 5 working days to N.S.W, QLD and VIC. Other Australian states can take up to 14 days. We do however offer order tracking for those who need to know the where about's of their purchase during transit.

Can you send via express post, courier

Yes we can, you will have to email us your order via sales@scientifikskateboards.com.au to request your desired express service.

Do you deliver worldwide

No matter your location, the time will vary depending on the distance and also the shipping charges will vary from country to country.

For any queries, please do not hesitate to contact us at sales@scientifikskateboards.com.au

What are the payment conditions

All orders are issued once receipt of payment has been confirmed.
Orders are processed on the first working day following receipt of the shipment order, and of which after that.

How can I ask a question about my order

email us here info@scientifikskateboards.com.au


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